Complaints Policy (Hosted)

Our complaints process follows Discovery Group policy. For assistance email compliance@discovery.co.za or contact the FAIS Ombud using the details provided below.

The GC/DFP website must disclose and include the below, in line with Section 4(1)(b)(ii) of the general code of conduct:

The contact details of the complaints and compliance departments:

-If you have any concerns or complaints, you can contact Discovery's Chief Compliance Officer by sending an email to compliance@discovery.co.za.

-The FAIS Ombud is an independent and impartial dispute solution tribunal that investigates, considers and disposes of complaints by consumers against financial services providers as required by the FAIS Act.

Postal: PO Box 41, Menlyn Park, 0063

Telephone: 012 762 5000 / 012 492 9711 / 0860 066 3274

Fax: 086 546 5694 / 012 348 3447

Our complaints policy is available and easily accessible on our website, www.discovery.co.za.